Collection: FAQ

Q What is Dynamic Leather?
Q Where is Dynamic Leather?
Q How can I become a Dynamic Leather Customer?
Q What is your return/exchange policy?
Q How can I check status of my order?
Q Can I buy products from your website?
Q How will you ship my order?
Q Do you accept Military orders with APO/AFO type addresses?
Q What is Price Match?
Q What is your company policy on Credit Card Fraud?

Q: What is Dynamic Leather?
A: Dynamic Leather is an Online Retail Source of high quality leather goods at a fraction of the cost you would pay at retail stores. Our buying power enables us to bring you such good deals. No other online retailer can match our quality for the price we offer. That is a fact. The same jackets on our website sell from $199-399 in retail stores around the country which comes at $79.00-$199.00. Buy directly from us today and save! Back to Top

Q: Where is Dynamic Leather?
A: See our contact us page. Back to Top

Q: How can I become a Dynamic Leather Customer?
A: Please contact us through Telephone, Fax or E-mail. Back to Top

Q: What is your return/exchange policy?
A: See our Return Policy page. Back to Top

Q: How can I check status of my order?
A: Dynamic Leather understands that you will want to know when your item has shipped and will want to be able to track it. You will be made aware of your order status from purchase to shipping by receiving e-mails from our automated tracking/status systems.

When you place an order at Dynamic Leather whether it is online or by phone you will receive an e-mail order confirmation. If there are any problems with your order we will e-mail you promptly. If there are no problems your next e-mail will be an order status with a link to a tracking number to track your package.

The most common reason an order will be delayed is if your credit card billing information does not match what your credit card company has on file. In this case we will e-mail you asking to verify the billing information. If needed we will call your bank to verify the information over the phone to proceed with the order quickly.

You may receive additional e-mails telling you of status changes to your order. Dynamic Leather likes to keep our customers informed of any delays in shipping or back orders which are rare. Back to Top

Q: Can I buy products from your website?
A: Yes, please submit Order Form online or you may call or fax orders. Back to Top

Q: How will my order be shipped?
A: Our default shipping method is UPS Ground. Usually packages shipped with this method arrive in 3-5 business days from when they shipped. Most products ship the same business day they are ordered, but can take as long as 2 - 3 days to ship.

Expedited Shipping - While most of our products ship the same day it can take up to 2 or 3 days to ship out an order on occasion. If you order expedited shipping we will contact you if your order will not ship out the same day for approval.

International Orders

All international orders are charged before shipping. There can be a delay in shipping if we have to wait for parts to arrive in our warehouse to send out your entire order. Additional charges, duties, or taxes from customs is the responsibility of the customer.

Military Shipping
Military APO/AFO type addresses are always welcome. Military orders with APO/AFO type addresses do take longer for us to process. This is due to custom forms and having to go through the line at the Post Office. So please allow an additional 01 business days to process your orders. Your orders will be shipped USPS Priority Mail. Back to Top

Q: What is Price Match?
A: If you see the same product at a competitors website Dynamic Leather will match that price. Dynamic Leather does reserve the right to refuse to match the price if we do not feel the item is as advertised, new, the same, or from e-bay. Site without a working shopping cart will not be considered. Also if the other site charges shipping we will add that to their price before matching. Back to Top

Q: What is your company policy on Credit Card Fraud?
A: If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you verify your billing address. We will then call your bank to verify this billing address. If you do not reply within 5 business days to a request to verify your billing address the order will be cancelled. Back to Top