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Return Policy

Got questions about returning or exchanging your order? You'll find straight answers below, written by the same team that answers our phones. If you don't see what you need, call us at +1 770 483 1060 or email customersupport@dynamicleather.com — we're here to help.

Returns & Exchanges

What is your return policy?

You have 30 days from the day your item is delivered to return it for a refund, exchange, or store credit — a "no quibble" policy, so buy with complete peace of mind. Items must be unused, unworn, and have all tags and tickets still attached. Refunds cover the product cost minus shipping; if your order shipped free, our actual outbound shipping cost is deducted from the refund. Shipping charges are non-refundable. The identical 30-day policy applies to purchases from our sister site, HighwayLeather.com.

How do I return an item?

Mail the item in new condition to:

Dynamic Leather — Returns
1014 Iris Dr SW
Conyers, GA 30094

Include a copy of your order confirmation email plus a short note — write "Return for refund" if you want your money back, or "Return for exchange" with the size or style you need instead. Making the package identifiable to your order is the single biggest thing that speeds up processing. HighwayLeather.com purchases use this exact same returns address and process.

How do exchanges work?

Send the item back unused and unworn with tags attached, with a note stating "Return for exchange" and the size or style you need, plus $12.00 by check or money order to cover the exchange shipping and handling. Once we receive your return, we'll ship the replacement out. If the exchange is due to our error, we handle everything at our expense.

Are any items non-returnable?

Yes, a few:

  • Closeout items — all closeout sales are final.
  • Worn, damaged, or soiled items — returns must be in new condition.
  • Items with non-original odors — for allergy and safety reasons, we can't accept returns that smell of smoke, pets, perfume, or anything else non-original.

When in doubt, keep the item unworn with tags on until you've confirmed the fit.

When will I get my refund?

Refunds are issued to your original payment method after we receive and inspect the return. Once processed, your bank typically posts the funds within a few business days. If you asked for store credit or an exchange instead, we'll confirm by email when it's applied or shipped.

What if my item arrives defective or missing parts?

Report any missing parts or defects within one week of delivery and we'll fix the problem at our expense — replacement, repair, or refund. If an error was our mistake, we do everything necessary to make it right.